FAQ

Enter your date of birth as prompted and choose a few options to start with a free reading. For each question, you’ll see one of four reading types and its interpretation. You can view the other readings after you buy them.

You can see all paid readings for that question at once.

You can get readings for most questions without your birth time. Readings that require it are excluded, and the price is reduced accordingly.

Some questions, such as when you’ll get married, who you’ll marry, and the golden and dark periods of your life, require your birth time.

If you don't know your birth time, tap “Find My Birth Time” on the screen that asks for it. Answer a few questions about things like your sleep habits and face shape, and we'll suggest the most likely time.

Your reading is available as soon as you buy it. It takes 1–2 minutes to complete.

If you sign in before purchasing, you can view your reading again under Saved readings on any device for 1 year from the payment date. It’s deleted after 1 year.

If you purchase as a guest, you can view the full reading only on the final results screen after the video ends. You need to sign in to use Saved readings.

You can save or share the final results as an image.

A reading purchased as a guest won’t be moved to your Saved readings, even if you sign in later. You can view it on the final results screen in your current purchase session.

To read it again under Saved readings, sign in before purchasing. Readings purchased while signed in are saved for 1 year from the payment date.

Paid readings are digital content, and delivery begins as soon as you pay. Once delivery has begun, you’re generally not entitled to cancel the purchase (Terms of Service Article 6).

However, if a system error means you don’t receive the reading or it isn’t properly delivered, contact us within 7 days of payment. Once we’ve verified the issue, we’ll refund your payment or provide the reading again. A minor who paid without their legal representative’s consent may also cancel.

To request a refund, contact us using the details below. Refunds are issued to your original payment method and may take 3–7 business days depending on the payment processor or card issuer.

You can pay by card or with a mobile payment service.

This is for reference only: we turn results calculated from your birth date using the principles of saju into easy-to-read text. Each section includes an answer and the reasoning behind it.

Readings don’t guarantee the future. For important decisions about health, legal matters, or money, please consult a qualified professional.

When you’re logged in, we save the latest birth date, birth time, and gender you enter for yourself to your account, and preselect them for your next reading. Entering new details replaces the saved ones.

Information you enter for another person, such as for a compatibility reading, is used only to calculate the results and isn’t saved. If you use the service without logging in, nothing is saved to an account.

Go to Profile and sign in with Google or Apple. There's no separate sign-up process.

To delete your account, contact us through Customer Support chat. We’ll guide you through the process.

Once your account deletion is complete (7 days after you request it), your saved personal information, readings under Saved readings, and reviews will be deleted and can’t be restored. Devices where you’re logged in will also be logged out.

Payment records are kept for 5 years as required by law, and 1:1 inquiry and support chat records are kept separately from your account for 3 years before being deleted. Your ID is obscured in these records. If you log in again with the same Kakao, Google, or Apple account, you’ll start as a new member.

A weak internet connection may cause the video to freeze. Check your connection, then refresh the screen.

If there’s no sound, check your phone’s volume. If that doesn’t help, please contact us.

If you’re a member, you can see them under “My Inquiries” in Customer Support. We’ll also reply to the email address you provided.

Customer support chat, 1:1 inquiry, or email help@bamgwabi.com Please contact us at